Frequently asked questions
We are in an historic loft building on 86 Walker Street, 6th Floor, NYC in the area of Tribeca known as ‘Gallery Row’.
You can cancel or reschedule your appointment via the confirmation email from Boulevard, by clicking “manage” and then “modify”, as long as it is more than 48 hours before your scheduled appointment. If it is within 48 hours of your appointment, the option to modify will no longer be available as it is within the late cancellation window. In that case, please call or email us to discuss your options.
We pride ourselves on being on time for our clients. If you’re running late, kindly let us know that you’re on your way and we will conduct as much of your treatment as is possible with the time remaining. We will do our best to accommodate all of the scheduled services with the time remaining, however in the event that we cannot, the full cost of the original appointment booking will still be charged.
We adhere to a strict 48hr cancellation and rescheduling policy. If you cancel within 48hrs you will be charged the full cost of your booked treatment.
We can perform facials as early as 24 hrs post Botox and 2 weeks post filler injections.
Both types of injections are fine to receive directly after a facial.
- The Facial, The Extra and The Works can be modified to be pregnancy safe.
- The Micro Stamp is not performed on pregnant clients.
- All of our Body Treatments involve microcurrent, which is contraindicated for pregnancy and therefore, we do not perform them on pregnant clients.
If the product is unopened in the original packaging and unused we can accept a return up to 30 days from purchase date.
If the product is opened and used in anyway, we cannot accept a return, with the exception of documented allergic/adverse reactions.
In the case of an allergic/adverse reaction, we will need an email with photos documenting the reaction as well as all other products used, so that we can help identify and resolve the issue. Please do not discard the product as we may need to send it back to the vendor in order to process a credit.
Refunds will be processed back to the original form of payment or in the form of a store credit, whichever is preferred.
We offer Gift Certificates up to $1000 that you can purchase through our booking system via our website, Facebook or Instagram accounts.
If you would like to purchase an amount higher than $1000, please call or email the studio and we will facilitate the transaction.
Our Gift Certificates arrive via email and the date can be customized.
We love animals and wish we could be with our pets all the time! However, for the safety and comfort of all our guests, we are not able to accommodate pets and emotional support animals in the studio.
SHIPPING
Yes, we offer Free Shipping anywhere within the continental United States when you spend $200 or more.
Standard Shipping for orders under $200 within the continental United States is a $10 flat rate.
We also offer expedited shipping options.
We process orders Monday-Friday, usually within 24hrs. Processing times may take longer during a major holiday.
In an effort to recycle and be inconspicuous, we do try to re-use boxes that are in great condition as much as we can.
Our product return policy is the same as it is in the Studio.
If the product is unopened in the original packaging and unused we can accept a return up to 30 days from purchase date.
If the product is opened and used in anyway, we cannot accept a return, with the exception of documented allergic/adverse reactions.
In the case of an allergic/adverse reaction, we will need an email with photos documenting the reaction as well as all other products used, so that we can help identify and resolve the issue. Please do not discard the product as we may need to send it back to the vendor in order to process a credit.
Refunds will be processed back to the original form of payment or in the form of a store credit, whichever is preferred.
